This error message indicates that: 1) OneLiner configuration for Key Type and Method of Access on this PC is set to " Network access to software SL key ". And 2) The program had failed to connect to the ASPEN software SL key on the license server for license authentication.
TO TROUBLSHOOT THIS ERROR
1. Verify that " Network access to software SL key " is the correct configuration setting. Software SL key is a piece of software installed in your license server PC. Your IT desk and/or ASPEN support will have details about the key.
2. Verify that the network license server is running:
a. Test run OneLiner on another PC on the network: If you are able to launch OneLiner on another PC on the network, open the OneLiner Help | About dialog box. If it shows a SL key is being used, your license server is working correctly and OneLiner had successfully checked out a OneLiner seat on your key to launch. Skip to the next step.
b. Check the status of the Sentinel license manager software on the license server computer: Open the Task manager to show the list of windows services and check if the service name "hasplms" is in the list with the "running" status. If "hasplms" service is missing, run the Sentinel HASP/LDK Run-time setup (HaspUserSetup.exe) to reinstall it.
c. Check the Sentinel key list in the Sentinel Admin Control Center: Start internet browser on the license server PC, enter the following in the address bar and press Enter:
http://localhost:1947
The Sentinel Admin Control Center will appear.
Click on "Sentinel keys" in the left side menu bar. The list of available Sentinel keys should include one entry of Local key with vendor code of 42254. If the entry is not found, contact ASPEN support with the serial number of the key you found in the previous step to further troubleshooting.
3. Verify that the OneLiner PC can communicate with the license server computer over the network using the web browser:
Open the License Server's Sentinel Admin Control Center from the OneLiner PC: Start internet browser on the OneLiner PC and enter following in the address bar and press Enter:
http://License_Server_IP_address:1947
where License_Server_IP_address is the network IP address or network name of the license server PC.
The Sentinel Admin Control Center should appear. If it is not the case, skip to step #5.
Click on "Sentinel keys" in the left side menu bar and verify that the list of available Sentinel keys includes one entry of with vendor code of 42254.
4. Enter correct license server configuration settings:
Start internet browser on the OneLiner PC, enter the following in the address bar and press Enter:
http://localhost:1947
The Sentinel Admin Control Center should appear. Click on "Sentinel keys" in the left side menu bar. If the list of available Sentinel keys already includes one entry with the vendor code of 42254, skip to the next step.
Click on "Configuration" in the left side menu bar. Open the "Access to Remote License Managers" tab. In the "Remote License Search Parameters" edit box, enter the network IP address or network name of the license server computer. Click Submit.
Click on "Sentinel keys" in the left side menu bar and refresh the page until one entry with the vendor code of 42254 will appear.
5. Verify network firewall settings:
Check if the network communication between the OneLiner PC and the license server computer on port 1947 is being blocked by a firewall or anti-virus program. Your local IT help desk will be in the best position to assist with this kind of problem. Also if you are using Sonic firewall, additional troubleshooting details can be found in this Gemalto KB article.